<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:xhtml="http://www.w3.org/1999/xhtml">
<url>
  <loc>https://support.siena.cx/hc/en-us</loc>
  <lastmod>2026-03-31T11:05:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23456345827099--Naming-Your-Automations</loc>
  <lastmod>2025-11-13T14:08:49Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23456540188187--Getting-Started-with-Siena-Your-Quick-Setup-Guide</loc>
  <lastmod>2024-05-09T09:50:58Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23492457869979--Pricing</loc>
  <lastmod>2024-04-23T08:59:30Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23492816302875--Our-mission</loc>
  <lastmod>2024-03-28T12:22:53Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23493013559323--How-it-all-started</loc>
  <lastmod>2024-03-28T12:22:52Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23493081851291--Our-team</loc>
  <lastmod>2024-03-28T12:22:45Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23493836691611--The-Dashboard</loc>
  <lastmod>2024-11-26T22:56:28Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23494668166427--Analytics</loc>
  <lastmod>2026-03-03T14:25:04Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23495605875739--Playground</loc>
  <lastmod>2024-10-29T10:13:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23503818245915-Gorgias-integration</loc>
  <lastmod>2025-05-23T19:06:41Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23505496532379-Gorgias-integration-FAQs</loc>
  <lastmod>2025-05-23T19:09:36Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23664026903707--Configuring-the-Gorgias-chat-widget</loc>
  <lastmod>2024-03-28T12:22:50Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23664287630747-Zendesk-integration</loc>
  <lastmod>2024-12-30T05:59:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23664638181147--Configuring-the-Zendesk-chat-widget</loc>
  <lastmod>2024-03-28T12:22:50Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23664921493275-Intercom-integration</loc>
  <lastmod>2024-05-17T12:07:07Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23665014613787-Kustomer-integration-FAQs</loc>
  <lastmod>2024-04-08T15:37:51Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23665506925211-Kustomer-integration</loc>
  <lastmod>2024-08-21T13:43:38Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23692435473819-Slack-integration-FAQs</loc>
  <lastmod>2024-04-08T15:39:18Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23692610038043-Slack-integration</loc>
  <lastmod>2025-10-14T00:49:29Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23694074573979-Gladly-integration-FAQs</loc>
  <lastmod>2024-04-08T15:38:44Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23694176876699-Gladly-integration</loc>
  <lastmod>2024-04-25T11:27:48Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23727150895643--The-Siena-AI-Glossary</loc>
  <lastmod>2024-04-04T08:54:51Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23727342066075--The-Siena-Inbox</loc>
  <lastmod>2024-03-28T12:22:42Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23727494624283--The-Inbox-AI-Assistant</loc>
  <lastmod>2024-03-28T12:22:42Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23741552532251--Understanding-Intent-Classification</loc>
  <lastmod>2024-04-23T14:24:55Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23822064105243--The-Intent-Genius</loc>
  <lastmod>2024-03-28T12:22:08Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23822310024091--Content-Moderation</loc>
  <lastmod>2024-03-28T12:20:31Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23822359595931--The-CXP-Score</loc>
  <lastmod>2024-04-23T11:00:56Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23822659487899--The-Automation-Library-Overview</loc>
  <lastmod>2024-05-17T14:37:02Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23822735874459--Knowledge-Sources</loc>
  <lastmod>2026-01-14T16:07:07Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23822759328923--Persona-Studio</loc>
  <lastmod>2024-10-29T10:13:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23822964276891--Siena-Vision</loc>
  <lastmod>2024-04-23T11:00:56Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823076124955--AutoQA</loc>
  <lastmod>2024-04-23T11:00:56Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823091231259--Collaborative-AI-Routing</loc>
  <lastmod>2024-03-28T12:22:07Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823159065883-The-Gorgias-Copilot-Widget</loc>
  <lastmod>2024-03-28T12:22:09Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823345167259--Conversational-Mode</loc>
  <lastmod>2025-04-10T10:16:37Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823380174235--The-Rule-based-Engine-RBE</loc>
  <lastmod>2024-03-28T12:20:31Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823420232987--Adding-Categories</loc>
  <lastmod>2024-03-28T12:20:35Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823451720731--General-Settings</loc>
  <lastmod>2024-09-04T12:27:37Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823914488731-Recharge-integration</loc>
  <lastmod>2024-08-26T10:07:41Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823940592923-Shopify-integration</loc>
  <lastmod>2025-12-24T14:54:23Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823946867355-Skio-integration</loc>
  <lastmod>2025-05-22T19:22:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823977519131-Stay-AI-integration</loc>
  <lastmod>2024-08-26T10:07:41Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823985729179-Smartrr-integration</loc>
  <lastmod>2024-12-03T12:34:10Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23823996703003-Order-Groove-integration</loc>
  <lastmod>2024-08-26T10:07:41Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23824049636123-Prive-integration</loc>
  <lastmod>2024-08-26T10:07:41Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23824052783899-Wonderment-integration</loc>
  <lastmod>2025-08-19T16:29:41Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23892008476571-The-Inbox-AI-Assistant-FAQs</loc>
  <lastmod>2024-04-05T08:59:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23892524829979--AI-Persona-Guideline-Best-Practices-Cheatsheet</loc>
  <lastmod>2024-03-28T12:20:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23907815332507--The-AI-Library-Builder-ALB</loc>
  <lastmod>2024-05-17T14:37:02Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23907826396955--How-to-Fine-tune-your-automations</loc>
  <lastmod>2025-11-14T17:42:16Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23907921253275--Creating-your-first-automation</loc>
  <lastmod>2024-05-17T14:37:02Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23926095315611--The-Siena-Referral-Program</loc>
  <lastmod>2024-04-23T08:59:30Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23926330955419--Data-Protection-Privacy</loc>
  <lastmod>2024-04-04T11:35:49Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23927064507931--Expressions</loc>
  <lastmod>2024-12-11T12:39:16Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23935137129755-Automation-troubleshooting</loc>
  <lastmod>2024-04-23T10:05:12Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23935188760475-More-Platform-FAQs</loc>
  <lastmod>2025-10-15T20:46:14Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23935221342363-AI-Context-FAQs</loc>
  <lastmod>2024-05-17T15:09:59Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23935263837467-Shopfiy-integration-FAQs</loc>
  <lastmod>2025-08-28T14:26:55Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23935310937883-Modules-AI-Flows-General-FAQs</loc>
  <lastmod>2024-04-08T15:35:37Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23935359586971-Automations-FAQs</loc>
  <lastmod>2025-10-03T23:03:35Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23963444434971-Gorgias-Copilot-Widget-FAQs</loc>
  <lastmod>2024-04-08T15:35:03Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23967708266395-Siena-Vision-FAQs</loc>
  <lastmod>2024-04-05T08:59:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/23968641336987-The-Siena-Inbox-FAQs</loc>
  <lastmod>2024-04-05T08:59:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24000056346011-Conversational-Mode-FAQs</loc>
  <lastmod>2025-04-10T10:17:13Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24001100183195--AI-Contexts</loc>
  <lastmod>2024-05-17T14:37:02Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24014372226459--The-Siena-AI-Manager-Role</loc>
  <lastmod>2024-03-29T22:37:44Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24018823614107--Internal-Notes</loc>
  <lastmod>2025-04-29T14:21:56Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24047935760283--Post-onboarding-steps</loc>
  <lastmod>2024-05-09T09:48:48Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24055209160987-AI-Flows-troubleshooting</loc>
  <lastmod>2024-04-08T15:41:04Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24056027483419--How-to-stop-Siena-from-engaging-in-certain-conversations</loc>
  <lastmod>2024-04-29T10:05:47Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24056462526107--Managing-your-team</loc>
  <lastmod>2024-03-28T12:22:02Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24083555924123--The-Siena-tags</loc>
  <lastmod>2024-08-28T14:31:38Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24134465255323--Our-contact-channels</loc>
  <lastmod>2024-03-28T12:20:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24146246123675-Knowledge-Sources-FAQs</loc>
  <lastmod>2025-10-22T16:58:05Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24146819519131--Thinking-Time</loc>
  <lastmod>2024-08-15T11:29:15Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24493006068891-Analytics-Dashboard-FAQs</loc>
  <lastmod>2024-04-08T15:29:54Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24493724509595-Data-Privacy-FAQs</loc>
  <lastmod>2024-04-18T12:53:49Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/24523324719003-Rule-based-Engine-RBE-FAQs</loc>
  <lastmod>2024-04-05T08:59:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/25091301078683--Siena-AI-SPIF-Program</loc>
  <lastmod>2024-04-23T08:59:30Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/25091679358107--Understanding-Generative-AI-in-Customer-Service-A-Comprehensive-Guide</loc>
  <lastmod>2024-04-23T14:25:51Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/25270160535835--How-to-exclude-certain-emails-from-getting-pushed-to-Siena</loc>
  <lastmod>2024-04-29T10:06:15Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/25827538045211--Automation-Templates</loc>
  <lastmod>2024-05-17T14:37:02Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/25829327580443--What-If-Siena-Doesn-t-Know-the-Answer</loc>
  <lastmod>2024-05-17T15:17:54Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/27594224834459--How-to-Fix-Hallucinations</loc>
  <lastmod>2024-07-22T12:30:42Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/28497361575707--Siena-Custom-Integrations</loc>
  <lastmod>2024-10-29T10:13:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/28590282565659-Loop-Returns-integration</loc>
  <lastmod>2025-11-10T16:36:47Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/30461645758363--Test-Run</loc>
  <lastmod>2024-10-29T10:13:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/30546134226075-How-Siena-Handles-Your-Shopify-Order-Cancellations</loc>
  <lastmod>2025-08-19T15:49:18Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/31331573191195--Automation-Edit-History</loc>
  <lastmod>2024-11-28T15:25:48Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/31546330242587-Setting-Helpdesk-Conversation-Fields-With-Siena</loc>
  <lastmod>2025-10-16T14:29:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/31802047407771-Stripe-integration</loc>
  <lastmod>2024-12-12T15:15:57Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/31803286337947-Siena-Live-Chat</loc>
  <lastmod>2026-02-02T14:56:36Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/33029882626971-Providing-Business-Context-to-Siena</loc>
  <lastmod>2025-01-22T01:56:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/33292444759707--Siena-Order-Tracking-Formerly-Browsing-Agent</loc>
  <lastmod>2026-01-22T17:32:05Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/33409639208987-AI-Assistant-for-Automations</loc>
  <lastmod>2025-02-03T14:00:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/33860947529243-Siena-App-Store</loc>
  <lastmod>2025-02-17T13:53:39Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/34096742147355-Siena-Memory</loc>
  <lastmod>2025-08-07T11:47:24Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/35529567547291-Loop-Subscriptions-Integration</loc>
  <lastmod>2025-07-11T13:41:39Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/35618864624411--Product-Release-Updates</loc>
  <lastmod>2025-04-03T16:10:53Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/35887263671963-Fulfil-Integration</loc>
  <lastmod>2025-04-11T12:06:59Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/36031372400539-Siena-Billing-FAQs</loc>
  <lastmod>2025-12-17T21:49:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/37220948487835-Social-Media-Best-Practices-with-Siena</loc>
  <lastmod>2025-11-13T13:17:15Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/37595861047451-Conversation-Graph</loc>
  <lastmod>2025-07-09T14:52:35Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/37943205650971-Klaviyo-SMS-Integration</loc>
  <lastmod>2025-06-13T13:56:28Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/38988766545819-Siena-AI-Yotpo-Integration</loc>
  <lastmod>2025-09-19T13:11:56Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/39111053022363-Using-Shopify-Customer-Metafields-and-Tags-with-Siena</loc>
  <lastmod>2025-07-18T19:35:38Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/39229151835291-Shopify-Discount-Code-Generation-Action</loc>
  <lastmod>2025-09-17T10:28:18Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/40760543785627-Shopify-Price-Protection-or-Price-Matching-Action</loc>
  <lastmod>2025-09-05T15:32:50Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/41653169741595-Launch-Siena-Chat-with-Custom-Buttons</loc>
  <lastmod>2025-10-01T17:51:04Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/41814410999963-Live-Chat-Two-Way-Sync-Complete-Guide</loc>
  <lastmod>2025-11-06T20:17:53Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/41829492138779-Siena-Shopping-Agent</loc>
  <lastmod>2025-10-06T20:38:42Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/42209365082651-Evaluation-actions-automated-workflows-for-your-evals</loc>
  <lastmod>2025-11-13T14:09:37Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/42209447928347-Evaluation-actions-automated-workflows-for-your-evals</loc>
  <lastmod>2026-01-09T15:08:04Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/42210296481179-Evaluation-actions-playbooks-your-complete-guide-to-automated-QA-and-insights</loc>
  <lastmod>2026-01-09T15:08:04Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/42417094186651-Follow-up-Action-Proactive-customer-follow-ups</loc>
  <lastmod>2026-03-31T11:05:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/42417124462875-Follow-up-Action-Proactive-customer-follow-ups</loc>
  <lastmod>2026-03-31T11:05:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/42417124599067-Follow-up-Action-Proactive-customer-follow-ups</loc>
  <lastmod>2026-03-31T11:05:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/43078803331099-Shopify-Get-Discount-Code-Info-Action</loc>
  <lastmod>2025-11-07T18:22:52Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/43244615905691-Debug-Assistant-Self-Serve-Troubleshooting-for-Siena-Responses</loc>
  <lastmod>2025-11-13T14:08:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/43572554488731-Okendo-Integration</loc>
  <lastmod>2025-11-25T18:07:37Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/44068924736411-Ask-Siena-Slack-Integration-Guide</loc>
  <lastmod>2026-01-09T15:49:39Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/44069121736091-Slack-Admin-Guide-for-Siena-AI</loc>
  <lastmod>2026-01-09T15:49:39Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/44463055364123-Video-Support-How-Siena-Processes-Customer-Video-Attachments</loc>
  <lastmod>2025-12-29T14:46:55Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/44548371074075-How-to-Set-Up-Proactive-Live-Chat-Campaigns</loc>
  <lastmod>2025-12-18T12:20:33Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45128222727835-Conversation-Evaluations</loc>
  <lastmod>2026-01-09T15:08:04Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45128329099803-Writing-Evaluation-Criteria</loc>
  <lastmod>2026-01-09T15:08:04Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45262975121051-Topics-Explorer</loc>
  <lastmod>2026-01-09T15:50:32Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45262989533083-Managing-Topics</loc>
  <lastmod>2026-01-09T15:07:47Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45265023187355-Ask-Siena-Overview</loc>
  <lastmod>2026-02-18T17:49:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45265399373979-Managing-Playbooks-and-Schedules</loc>
  <lastmod>2026-01-09T15:49:39Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45933800612123-Policies</loc>
  <lastmod>2026-01-28T14:15:31Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/articles/45936351859483-AI-Autoresponder</loc>
  <lastmod>2026-01-28T14:19:38Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23456103716123-The-first-steps</loc>
  <lastmod>2025-06-24T13:07:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23492465273755-Pricing</loc>
  <lastmod>2024-04-23T08:59:29Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23492815929371-Who-we-are</loc>
  <lastmod>2024-04-04T11:35:49Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23493175727131-Platform-features</loc>
  <lastmod>2026-03-31T11:05:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23505168502043-Channels-integration</loc>
  <lastmod>2025-08-28T14:26:55Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23663922438939-Gorgias</loc>
  <lastmod>2025-05-23T19:06:41Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23664067682331-Zendesk</loc>
  <lastmod>2024-12-30T05:59:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23727515913115-Supercharge-your-brand-with-Siena</loc>
  <lastmod>2025-10-06T20:38:42Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23740548754843-Gladly</loc>
  <lastmod>2024-04-25T11:27:48Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23740560564507-Kustomer</loc>
  <lastmod>2024-08-21T13:43:38Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23740563420059-Intercom</loc>
  <lastmod>2024-05-17T12:07:07Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23740628238619-Slack</loc>
  <lastmod>2025-10-14T00:49:29Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23822824225179-Settings</loc>
  <lastmod>2025-06-24T13:07:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23823053669787-AI-Built-in-Features</loc>
  <lastmod>2026-03-31T11:05:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23823713105051-Modules-and-AI-Flows</loc>
  <lastmod>2026-03-31T11:05:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23823751592347-Channels</loc>
  <lastmod>2026-02-02T14:56:36Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23824268883227-Fine-tuning-your-automations</loc>
  <lastmod>2025-11-14T17:42:16Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23824360082203-The-Siena-Playbooks</loc>
  <lastmod>2025-11-13T13:17:15Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23891954155291-Platform</loc>
  <lastmod>2025-10-22T16:58:05Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23907814175643--The-Automation-Library</loc>
  <lastmod>2026-01-08T20:17:44Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23923485239067--Conversations</loc>
  <lastmod>2024-03-28T12:22:42Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23932391042203-Troubleshooting</loc>
  <lastmod>2024-04-23T10:05:12Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/23963237224987-Gorgias-FAQs</loc>
  <lastmod>2025-05-23T19:09:36Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/24133987379995-What-s-new-in-Siena</loc>
  <lastmod>2025-11-13T14:08:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/24134433191195-We-re-here-to-help</loc>
  <lastmod>2024-03-28T12:20:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/24493758260891-Company-FAQs</loc>
  <lastmod>2025-12-17T21:49:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/38289144240539-Knowledge-Sources</loc>
  <lastmod>2026-01-14T16:07:07Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/42209445940123-Evaluations</loc>
  <lastmod>2026-01-09T15:08:25Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/44069114632091-Ask-Siena</loc>
  <lastmod>2026-02-18T17:49:22Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/sections/45262931697051-Topics-Explorer</loc>
  <lastmod>2026-01-09T15:50:32Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/categories/22900105354907--Get-started</loc>
  <lastmod>2026-03-31T11:05:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/categories/23492001026587--Account-optimization</loc>
  <lastmod>2025-11-14T17:42:16Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/categories/23492077609883--About-Siena</loc>
  <lastmod>2025-11-13T14:11:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/categories/23503921177115--FAQs</loc>
  <lastmod>2025-12-17T21:49:01Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/categories/23504032227355--Product-releases</loc>
  <lastmod>2025-11-13T14:11:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/categories/23504090019867--Contact-Us</loc>
  <lastmod>2025-11-13T14:11:26Z</lastmod>
</url>
<url>
  <loc>https://support.siena.cx/hc/en-us/categories/42209035509787-Siena-Intelligence</loc>
  <lastmod>2026-02-18T17:49:22Z</lastmod>
</url>
</urlset>
