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Siena Customer Memory: Enhanced Personalization A new way to make every customer interaction more meaningful. What's Changed? Siena now remembers important details about your customers across conve...

What's Changed? Siena Channels, Modules, and Custom Integrations now live under a single roof. To find your connections to other platforms - be it your help desk, order management system, or anythi...

Getting Started with AI Assistant AI Assistant is your built-in automation expert within Siena. It helps you create and improve workflows through natural conversation, making automation building si...

What is business context? A single source of truth for your general business context—no need to repeat the same information across different personas. Business context is used when generating every...

*Note: This feature is in Beta. If you would like access to it, please speak with your Siena CSM. It is currently available for Gorigas and Kustomer only, but support for additional helpdesks is in...

Creating effective automations to deliver exceptional customer service is a continuous journey for any business. It requires ongoing experimentation, refinement, and adaptation as your company adop...

When a customer writes in to cancel their order, your automation with the Order Cancellation intent will be triggered. If you use Shopify, you'll have the Shopify > Cancel Order action configured f...