Chad Horenfeldt

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Activity overview

Latest activity by Chad Horenfeldt

  • Chad Horenfeldt created an article,

    Klaviyo SMS Integration

    Siena’s Klaviyo integration enables AI-powered SMS support by connecting your Klaviyo account directly to Siena. This allows for automated conversations with customers and seamless helpdesk handoff...

    Chad Horenfeldt Updated 1 follower 0 comments 0 votes

  • Chad Horenfeldt created an article,

    Social Media Best Practices with Siena

    1. Managing Second-Level Comments on Facebook and Instagram Facebook and Instagram’s APIs do not reliably support second-level comments—that is, when someone replies to a customer’s original commen...

    Chad Horenfeldt 1 follower 0 comments 0 votes

  • Chad Horenfeldt created an article,

    Siena Billing FAQs

    1. How is a conversation defined? A conversation is defined as a group of messages exchanged between a customer and Siena that fall within the same 24-hour period. This definition is standardised a...

    Chad Horenfeldt Updated 1 follower 0 comments 0 votes

  • Chad Horenfeldt created an article,

    🚀 Product Release Updates

    Product release information can now be found here.   Sample below:

    Chad Horenfeldt Updated 1 follower 0 comments 0 votes