Lou Cadungog

Test Run is a powerful feature that allows you to preview and validate how Siena will handle customer inquiries before deploying your automations to live conversations. Instead of waiting for real ...

In this article, we're excited to walk you through the process of linking your Loop Returns account with Siena. This powerful integration will enable you to automate a host of tasks, making your cu...

Welcome to Siena custom integrations! This guide is your roadmap for successfully setting up and navigating your own custom integrations, opening up a world of possibilities for connecting existing...

At Siena, we understand that sometimes she might experience what we call "hallucinations". These are instances where she might not respond as expected. But don't worry, we've got you covered! Here'...

When interacting with Siena, there may be instances where the AI does not know the answer to a customer’s query. Understanding how Siena handles these situations can help you optimize the AI’s perf...

Welcome to our guide on automation templates! At Siena, we aim to provide tools that enhance your customer service operations, and our automation templates are designed to do just that. With these ...

In the dynamic world of customer service, it's crucial to have control over which tasks are automated and which ones require a human touch. Siena is designed to streamline your customer service pro...

In the rapidly evolving world of customer service, AI has become a game-changer. One of the most promising AI technologies is Generative AI, which is transforming the way businesses interact with t...

💡 The Siena Partner SPIF Program is designed to incentivize and reward our valued tech and agency partners for referring potential customers, scheduling demos, and closing partnerships. This progra...

Question: Will the rules that I created in the RBE work in the Playground? Answer: Currently, RBE doesn't work in the Playground.  Question: Will the rules or RBE work with any help desk pla...