🚀 Get started

The first steps..

• 🦾 Understanding Generative AI in Customer Service: A Comprehensive Guide
• 🧙‍♂️ The Siena AI Manager Role
• 📙 The Siena AI Glossary
• 💭 Understanding Intent Classification
• 👋 Getting Started with Siena: Your Quick Setup Guide
• ✅ Post onboarding steps

Platform features

• 📁 The Automation Library
• 💬 Conversations

• Providing Business Context to Siena
• 📈 The Dashboard
• 🔗 Knowledge Sources
• 🎭 Persona Studio
• 🧪 Playground
• 📊 Analytics

Channels

• Gorgias
• Zendesk
• Intercom
• Gladly
• Kustomer
• Slack

• Siena App Store
• Siena Live Chat
• Setting Helpdesk Conversation Fields With Siena

Modules and AI Flows

• Stripe integration
• How Siena Handles Your Shopify Order Cancellations
• Shopify integration
• Recharge integration
• Skio integration
• Stay AI integration

AI Built-in Features

• 🤝 AutoQA
• 👀 Siena Vision
• ⭐ The CXP Score

Settings

• ⚙️ General Settings
• 👥 Managing your team
• 🚫 Content Moderation
• 👥 Collaborative AI Routing
• 💬 Conversational Mode
• ⏳ Thinking Time