AI Flows troubleshooting

Answer: If you have configured your store’s order numbers to include a prefix comprised of letters, such as ON 1001, as opposed to the typical #1001, then Siena may get confused when dealing with order numbers, which leads to potential AI Flows failures.

In real scenarios, customers may refer to their orders only by numbers 1001, while the Shopify API is expecting an exact match ON 1001 as per the example below.

In those instances, the following error will be visible in the Siena Inbox.

Solutions:

1. Removing the prefix from order numbers

The most reliable order number for Siena is #1001. We recommend, if possible, to update the format number to #XXXX format. A ‘#’ followed by the order ID is the most predictable format for Siena.

2. Adding AI Flow instructions to always include the prefix

If option 1 is not possible, the alternative is to tell Siena to Always append the prefix "XX" to order numbers. In our example, we need to include the instruction:

"Always append the prefix "ON" and space to order numbers."


Note that the second option requires to include the instruction as per above example in all Shopify AI Flows.