- Question: Which channel is best suited for enabling Conversational Mode?
- Answer: Live chat channels are the best fit for Conversational Mode. This ensures customers don't have to wait long for responses, leading to more positive interactions with agents.
- Answer: Live chat channels are the best fit for Conversational Mode. This ensures customers don't have to wait long for responses, leading to more positive interactions with agents.
- Question: Will FAM or conversational mode override chat conversations where there are skip responses set up?
- Answer: Nope. Skip response always takes precedence.
- Answer: Nope. Skip response always takes precedence.
- Question: Can Conversational Mode have internal notes as well?
- Answer: No, it's not yet supported.
- Question: Will Siena reply to every ticket on Conversational Mode?
- Answer: If the first message in a ticket or chat is without recognized intent, Conversational Mode will not be initiated, and Siena will not respond.
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