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Question: Which channel is best suited for enabling Conversational Mode?
- Answer: Live chat channels are the best fit for Conversational Mode. This ensures customers don't have to wait long for responses, leading to more positive interactions with agents.
- Answer: Live chat channels are the best fit for Conversational Mode. This ensures customers don't have to wait long for responses, leading to more positive interactions with agents.
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Question: Will FAM or conversational mode override chat conversations where there are skip responses set up?
- Answer: Nope. Skip response always takes precedence.
- Answer: Nope. Skip response always takes precedence.
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Question: Can conversational mode have internal notes as well?
- Answer: No, it's not yet supported.
Conversational Mode FAQs
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