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Siena Vision FAQs

Lou Cadungog
Updated
  • Question: What is the maximum image size Siena Vision can process?
    • Answer: Siena Vision can process images up to 20MB in size.

  • Question: What image file types does Siena Vision support?
    • Answer: The supported file formats are PNG, JPEG, WEBP, and non-animated GIF.

  • Question: How does Siena Vision handle unclear or ambiguous images?
    • Answer: If an image is unclear, Siena Vision will do its best to interpret it. However, accuracy may be impacted. Images should be clear enough for an average person to discern details in both low and high resolutions.

  • Question: Do I need to enable Siena Vision manually in my account?
    • Answer: No, Siena Vision is automatically enabled for all users.

  • Question: Is there an additional cost for using Siena Vision?
    • Answer: No, Siena Vision is included in all plans without any extra charges.

  • Question: Can Siena Vision operate across all customer service channels?
    • Answer: Yes, Siena Vision functions with any channel that supports image processing. The limitations are dictated by the channel's capabilities, not by Siena Vision.

  • Question: What happens if the image quality is too poor for Siena Vision to interpret?
    • Answer: In cases of poor image quality, Siena Vision will acknowledge the receipt of the image but may not be able to understand or act on its contents.

  • Question: What if an image exceeds the supported size limits?
    • Answer: Images larger than the supported size will trigger a fallback mechanism, where Siena acknowledges the receipt of the image but does not process its contents.

  • Question: How do I instruct Siena to utilize Siena Vision for specific scenarios, like damaged product claims?
    • Answer: When setting up automation for scenarios like "Order Arrived Damaged", include instructions in the Response section for Siena to collect image evidence and to act based on the content of the image (e.g., issue a refund for a legitimate damaged product image, or take an alternative action if the image does not validate the claim).

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