Gorgias Copilot Widget FAQs – Siena AI

Question: Why isn’t the Copilot widget showing in my Gorgias account?
- Answer: If the widget isn't visible, check if it's enabled in your Gorgias channel settings in Siena. If it's already enabled, try disabling and re-enabling it. Please note that the Siena Copilot widget for Gorgias requires at least one agent response to be displayed.
Question: Is Copilot enabled by default?
- Answer: Yes, the Copilot Widget is automatically enabled once you've connected Gorgias to Siena.
Question: How does Copilot generate responses?
- Answer: Copilot generates responses based on the instructions and context provided by the agent. It can also consider previous user messages when crafting responses.
Question: Does Copilot impact Automation Rate?
- Answer: No, Copilot does not affect your automation rate.
Question: How can we see how many responses are sent with Copilot?
- Answer: You can view this information on the Siena Dashboard by hovering over the question mark on Automated Conversations.
Question: Do Copilot responses count towards our total number of contracted automations?
- Answer: No, responses generated by Copilot are not counted as used automations.