Shopfiy integration FAQs – Siena AI

Question: After integration with Shopify, will Siena know if an order has been fulfilled or not correctly?
- Answer: Yes, Siena will be able to pull that information.
Question: For the order cancellation Shopify workflow, do we cancel the order regardless of the status, or does the API have limitations?
- Answer: We only cancel orders that are unfulfilled or haven't been shipped yet. Also, please take note that we can only cancel orders within the cancellation window (15 mins by default). If you want to adjust the window, just go to Modules > Shopify > click your connected Shopify account > then click Cancel Order.
Question: When a merchant integrates Siena, does it add the older Shopify orders to the widget (in the Inbox) prior to the integration, or does it only add new orders?
- Answer: We only add orders after the integration was created.
Question: Can Siena recognize tags in Shopify?
- Answer: Yes. Siena can read order tags as soon as you’ve successfully integrated your Shopify store. This is part of the AI context.
Question: Can Siena resend email confirmations from Shopify?
- Answer: It's not yet supported.
Question: Can Siena generate coupon codes?
- Answer: It's not yet supported.
Question: Can Siena send a replacement order to a different address?
- Answer: Siena is able to have a replacement order sent to a new address (if a customer requested it) without turning it into the default shipping address.

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