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Question: Can Siena read the subject line of a message? like if an order number is written there?
- Answer: Yes, Siena will be able to read the order number in the subject line
- Answer: Yes, Siena will be able to read the order number in the subject line
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Question: Why can't I see the AI Contexts from the Siena inbox?
- Answer: It will only show if the email is linked to an order or subscription. First, check if that specific email has order data from Shopify or your subscription platform. If yes, check if your Shopify store or subscription platform is connected to Siena. If your answer to those two is "yes", contact our support team so we can further investigate the issue.
- Answer: It will only show if the email is linked to an order or subscription. First, check if that specific email has order data from Shopify or your subscription platform. If yes, check if your Shopify store or subscription platform is connected to Siena. If your answer to those two is "yes", contact our support team so we can further investigate the issue.
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Question: What timezone is the timestamp in the convos?
- Answer: It depends on the account settings. You can check it by going to Settings > General Settings.
AI Context FAQs
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