Wonderment integration

At Siena, we're always looking for ways to enhance your experience and streamline your processes. That's why we're excited to introduce our latest integration with Wonderment, a post-purchase application that offers detailed, real-time tracking data for Shopify Orders. This integration allows Siena to leverage this rich data, providing you with up-to-the-minute information and enriching the responses to your queries. If you're already using Wonderment, this integration will make your workflow even smoother, ensuring that your customers are always in the loop with their order statuses.

Why Integrate Wonderment with Siena?

Wonderment stands out by offering detailed, real-time tracking information that goes beyond the standard order statuses provided by Shopify. By integrating Wonderment with Siena, you gain access to this detailed tracking data, enabling you to respond to customer inquiries with the most current information available. This integration is particularly beneficial for merchants who already rely on Wonderment and wish to enhance the capabilities of Siena with this advanced data.

Goals of the Integration

This integration aims to:

1. Incorporate Wonderment's Real-Time tracking data into Siena's prompts, enhancing the platform's ability to generate informed and accurate responses, especially in workflows such as obtaining order information.
2. Include Wonderment's Real-Time tracking data in the Order Information about a Customer in the Siena Inbox, providing a comprehensive view of order statuses.

How It Works

The integration process is designed to be straightforward, allowing you to quickly set up and start benefiting from the combined powers of Siena and Wonderment.

Setting Up the Integration

1. Navigate to Modules -> Wonderment in your Siena dashboard.

2. Click on Add account and enter the API Key provided by your Wonderment account. You can now generate the API from the Wonderment app, no need for you to contact their support team anymore. Simply head over to the integrations page or click this link.


3. Once configured, Siena will fetch information about Shopify Orders and supplement this with relevant data from Wonderment, enriching the responses provided to customer inquiries.

User Interface Enhancements

With the integration active, if Wonderment data is available for a given order, the status badges in the Siena Inbox will reflect information from Wonderment, offering a more detailed and accurate overview of order statuses.

Limitations

It's important to note that when Wonderment data is available for a Shopify order, this data will be prioritized, meaning that the standard Shopify information will not be used in those instances.

Conclusion

Integrating Wonderment with Siena enhances your ability to provide timely and detailed responses to customer inquiries about their orders. By following the simple setup process, you can quickly start benefiting from this integration, ensuring that your customers have the best possible post-purchase experience. If you have any questions or need further assistance, our Customer Success team is always here to help you make the most of your AI customer service automation with Siena.

Relevant Links

For more information on Wonderment and its features, visit Wonderment's documentation.

Remember, integrating Siena with Wonderment is a step towards streamlining your customer service processes, ensuring that your team can provide up-to-date and accurate information with ease.

We're here to support you every step of the way, so don't hesitate to reach out if you need assistance.