📚 The Automation Library Overview

Welcome to the heart of Siena's platform - the Automation Library! This is where the real magic unfolds. Here, you can manage and create automations to streamline your customer interactions. We'll delve into the nitty-gritty of fine-tuning your automations and other best practices in the other article - How to Fine-tune your automations.

Let's take a quick tour of the Automation Library. On the left panel, you'll find the tab for the AI Library Builder (ALB). Just below this, you'll notice your library score, a handy tool to keep track of your automation library's health. Want to boost your automation rate? Head over to your help desk analytics, identify the most common customer inquiries, and transform them into automations.

Still on the left panel, beneath the library score, you'll find categories to keep your automations neatly organized for easy tracking and updating.

Moving to the main panel, you'll see a comprehensive list of all your automations. At the top, you'll find the total number of automations that exist in your library and a button to create new ones. Below this, you'll find filters and a search box. You can sort your automations by status, modules, actions, labels, and even by creation and update dates or names.

The ALB also provides automation suggestions based on non-automated conversations or those that Siena didn't respond to. These suggestions are located under the filters.

Want to manage multiple automations at once? Simply hover your mouse over the automations to reveal a checkbox on the left. Check the box and select the bulk action option at the bottom of the screen. You can enable, disable, or delete automations in bulk.

We'll cover the basics and best practices of crafting your first automations in this article - Creating your first automations.

Remember, if you have any questions or need further assistance, our Customer Support team is always ready to help. Reach out to us anytime!