✨ The Inbox AI Assistant

Fine-tuning automations to create great customer experiences can be tricky if you don’t know the right questions to ask. So, we’ve created the Inbox AI Assistant: your personal coach for creating great automations.

Whether you've noticed a Siena response that could use some fine-tuning, spotted an incorrect answer, or simply want to adjust her tone, the Inbox AI Assistant is ready to assist. It can identify missing automations, content gaps, or missing instructions in your Persona, providing practical suggestions for enhancement. Plus, it offers insights into the data that drives Siena's responses, helping you understand her workings better.

Why Use Inbox AI Assistant?

The Inbox AI Assistant is your 24/7 guide for creating successful automations. It provides real-time, personalized guidance to help you improve your automated responses and offers a clearer view of why Siena responds the way she does. With this knowledge, you can not only grasp the basics of the Siena AI platform but also collaborate with the AI Agent to create responses that will wow your customers when they need assistance.

How It Works

Accessing the Inbox AI Assistant is simple:

1. Go to the Siena Inbox page

2. Find a Siena-automated conversation or find a specific conversation you need help with. Hover over Siena's response to reveal ✨ gradient icon on the right, before the 👍 icon. This is your entry point to the Inbox AI Assistant.

3. Click the icon to open a chat box, where you can describe your issue and receive customized improvement suggestions. Submit your query by clicking the send button, and wait for the Inbox AI Assistant’s response.

4. Review the suggestions. The Inbox AI Assistant's feedback includes explanations and advice for refining automations and instructions, ensuring better future responses from Siena. You can approve or disapprove of the suggestions with a 👍 or a 👎, allowing us to learn from your feedback.

💡 Pro Tips

Currently, the Inbox AI Assistant excels in queries related to Persona, Workflows, and question formatting. It may not cover all existing automations or data points within your Siena setup.

To kick things off, consider asking some of these questions:

- How can I make Siena’s responses more concise?
- How can I ask Siena to use less/more emojis?
- Why did Siena provide the following information: [xxxx]?
- Where did Siena get this information from?
- How can I train Siena to do the following: [xxxx]?

These suggestions should spark some ideas, but remember to apply your own logic and context about your own goals to truly maximize the Inbox AI Assistant.

Have any questions? Feel free to browse our FAQ page here.

If you have any further questions or need assistance, don't hesitate to reach out to our Customer Support team. We're always here to help!