💬 Configuring the Zendesk chat widget

Siena uses the Chat Conversations API to function as a Zendesk Chat agent, enhancing your customer service experience. Please note that this integration is only available for Enterprise Zendesk accounts.

Before You Begin

Ensure the following:

1. Your Classic Chat Widget is enabled. The Messaging feature is not compatible with the chat API.

Classic Chat Widget 👇

Messaging 👇 CANNOT be used with chat API

2. Your Zendesk account is on the Enterprise plan.

3. You have Admin or Owner permissions on your Zendesk account. 

4. Your pre-chat form is set up to request the customer's name and email.

Integration Steps

Step 1:
Integrate your Zendesk account to Sien. Follow the steps here.

Step 2:
Allow Siena AI to access your Zendesk Chat Account.

Once connected, the integration will appear in your integrations list.

Step 3:
Click on settings and enable the integration to start receiving messages.

Step 3:
To test the integration, start a conversation on an instance of the Zendesk chat widget. Send a message that you know is automated.

If you have any further questions or need assistance, don't hesitate to reach out to our Customer Support team. We're here to help!