✍️ Naming Your Automations

The first step in crafting an automation is assigning it a unique name. This name should be precise, succinct, and should mirror the action or information that your customers are seeking. Here are some guidelines to help you name your automations effectively:

1. Try to use the exact questions your customers typically ask or begin with a verb such as "Inquire", "Get", or "Request". This strategy aids the AI model in accurately determining the intent of the messages.
   
   
2. Steer clear of ambiguous automation names as they might lead the AI model to misinterpret the intent of the messages.
   
   Examples:
   ❌ Order info
   ✅ Recommended: Get Order status
   
   ❌ Refund
   ✅ Request for a refund

For internal management, utilize categories and labels to efficiently organize and sort your automations in the library.

💡 Pro Tip:

Leverage Expressions: To enhance Siena's ability to accurately classify customer intents, you can incorporate Expressions. These are alternative phrases that a customer might use. For instance, instead of saying "My device is not turning on", some customers might say "My device is not working" or "My device is defective". You can include these in the Expressions section under the automation name.

This strategy enables Siena to comprehend the various ways customers might phrase their requests, thereby improving its ability to identify their intents. At present, you can add up to 5 expressions per automation.

If you have any further questions or need additional assistance, please don't hesitate to reach out to our Customer Support team. We're always here to help!